Privacy Policy cili44 —
Malaysia Member Data Protection

1Introduction

Welcome to the cili44 Privacy Policy. This document is a written agreement between you as a member or visitor of the cili44 platform and cili44 management regarding how we handle your personal data.

Cili44 is an online gaming platform operating to serve the entertainment needs of players in Malaysia. We understand that member trust is our most valuable asset, and that trust is built on transparency in how we manage your personal information.

This Privacy Policy explains in detail:

• What personal data we collect from you
• Why we collect that data and how we use it
• Who we may share your data with and under what circumstances
• How long we retain your data
• What rights you have regarding your personal data
• How you can contact us for any privacy-related enquiries

By using the cili44 platform — including registering as a member, browsing our website, using the mobile app, or interacting with any of our services — you are deemed to have read, understood, and agreed to this Privacy Policy.

2Personal Data We Collect

Cili44 only collects data that is strictly necessary to provide a safe, fair service that meets legal compliance requirements. The following are categories of data we may collect:

We may also collect data from legitimate third-party sources such as identity verification service providers, fraud prevention agencies, and authorised payment partners.

3How We Use Your Data

The personal data we collect is used for legitimate and transparent purposes. Below is a detailed breakdown of how your data is used:

• Account Management: Creating, verifying, and maintaining your member account, including secure login and two-factor authentication.
• Transaction Processing: Processing all deposits and withdrawals efficiently and securely through our trusted payment partners.
• KYC Verification: Meeting legal obligations to verify member identities in order to prevent money laundering and identity fraud.
• Customer Support: Providing effective support to members via live chat, email, and other support channels based on your account information.
• Platform Security: Identifying and preventing fraudulent activity, account abuse, and cybersecurity threats.
• Service Improvement: Analysing usage patterns in aggregate to improve user experience, platform speed, and app usability.
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — only to members who have consented to receive marketing communications.
• Legal Compliance: Complying with applicable legal and regulatory requirements, including reporting suspicious activity to the relevant authorities where required.

We will not use your data for any purpose beyond those stated above without first obtaining your consent. Every instance of data processing has a clear legal basis — whether based on consent, contractual necessity, legal obligation, or cili44's legitimate interests.

4Data Sharing with Third Parties

Cili44 does not sell member personal data. However, to ensure our services run smoothly and remain legally compliant, we may share your data with the following categories of third parties under limited and controlled circumstances:

• Payment Service Provider: Payment partners such as FPX, DuitNow, and e-wallet providers authorized to process your financial transactions.
• KYC Service Provider: Third-party identity verification companies that assist us in verifying member identity and age in accordance with compliance requirements.
• Game Provider: Licensed game providers such as Evolution Gaming and Pragmatic Play, which supply game content on our platform and may receive session data required for game operations.
• Cloud Service Provider: Hosting and cloud platforms that store your data to high security standards and are bound by strict confidentiality agreements.
• Legal Authority: Government agencies, regulatory bodies, or law enforcement authorities where we are required to do so by law or court order.
• Professional Consultants: Lawyers, accountants, and auditors subject to professional confidentiality obligations.

5Cookies & Tracking Technologies

Cili44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies: Helping us understand how members use our platform, which pages are most popular, and where technical difficulties occur. This data is used in aggregate form and does not identify individuals.
• Performance Cookies: Measuring platform response times and identifying technical issues to ensure optimal platform performance.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the cili44 platform.

6Data Security

Protecting members' personal data is cili44's highest priority. We consistently invest in the latest security infrastructure and adopt a multi-layered defence approach to keep your data safe at all times.

• Data Encryption: All data transmitted between your device and cili44 servers is protected by SSL/TLS 256-bit encryption. Sensitive data in our databases is also encrypted using the latest industry-standard encryption algorithms.
• Access Control: Access to member data within cili44's internal systems is restricted to staff who genuinely require it to perform their duties, based on the principle of least privilege.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or unusual activity in real time.
• Security Testing: cili44 conducts regular penetration testing and security audits by independent cybersecurity firms to identify and address potential vulnerabilities.
• Data Backup: Member data is automatically and regularly backed up to a secure, separate location to ensure service continuity.

While we take all reasonable steps to protect your data, no system is 100% fully secure. We encourage members to also practice good security habits, such as using strong passwords and enabling two-factor authentication on their accounts.

7Your Rights Regarding Personal Data

As a cili44 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please contact our privacy team via live chat or support email. We will respond to your request within 30 days. For complex cases, this period may be extended up to 60 days with appropriate notice.

8International Data Transfers

In the course of our global operations, member personal data may be transferred to, stored in, or processed in countries outside Malaysia. cili44 ensures that all international data transfers are carried out with adequate safeguards:

• Transfers are only made to countries with an adequate or equivalent level of data protection to Malaysia.
• All data transfers are safeguarded by Standard Contractual Clauses (SCC) or recognized protection mechanisms.
• Our cloud service provider stores data in data centres that comply with international security standards such as ISO 27001.

Our data retention periods are as follows: active account data is retained for the duration of membership and up to 7 years after account closure for legal compliance purposes; transaction log data is retained for 7 years; technical data and logs are retained for 12 months.

9Children & Protection of Vulnerable Users

The cili44 platform is strictly for individuals aged 18 years and above. We do not intentionally collect or process personal data from minors.

Should we discover that personal data of underage individuals has been collected without our knowledge, we will:

• Promptly deleting that data from our systems.
• Closing the associated account without any bonus refunds.
• Taking steps to prevent the same incident from recurring.

10Amendments to This Privacy Policy

Cili44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how we operate. Any material changes will be communicated to members via:

• Prominent notice on the cili44.win homepage
• Notification to the member's registered email (for significant changes)
• Pop-up notice at login for changes requiring re-consent

The effective date of the latest version of this Privacy Policy is always displayed at the top of this document. Continued use of the cili44 platform after changes are published constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy regularly so you remain informed about how we protect your information.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cili44 handles your personal data, please reach us through the following channels:

We are committed to addressing every privacy enquiry seriously and providing clear, helpful responses. Your satisfaction and trust are our top priority.